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Information & FAQ

FAQ

 

Do we ship overseas?
We only ship within Australia and NZ.

 

When do we ship?
We ship every Monday, Tues and Thursday. All orders that have been paid for by 5pm of each day before the shipping day will be shipped on the next shipping day.
 

 

How much is Postage?
You can work out the postages online without committing to buy. Simply add to cart your desired items & quantity, press the 'calculate postage' button, select your State to view the shipping estimates.

 

How long does it take to receive my order?
Please allow 3 working days to process your order once it's placed in our system. We ship 3 times a week, every Mondays, Tuesdays and Thursdays.

As a general guideline only (not to be taken literally), transit time is as follows.:

 

NSW metro = 1 - 2 days; NSW country = 3 - 5 days

VIC, QLD, SA Metro = 2 -3 days; Country areas: 5 - 7 days

WA & TAS Metro = 7 - 10 days; Country Areas: 10 - 15 days

NT Metro = 7 - 10 days; Country Areas: 10 - 15 days

 

Is buying available at the showroom?
Yes! On Mon, Tues, Thurs and Sat from 9:30am - 3pm;
Wed, Fri and Sun - Closed!

Address: 2/4-8 Richmond Rd, Homebush West, NSW, 2140

 

Do we have a showroom?
Yes we have a nice showroom, please come to visit us at Homebush West.

 

Do we have Shopfront I can visit to view your product?
Yes we have a nice showroom and shopfront, please come to visit us at Silverwater, we carry more items in the showroom than online, you can also purchase from our showroom.

 

What payment methods do we accept?
We accept credit cards, Paypal, Bank transfers, Debit/credit cards and EFTPOS (in-store). We also accept bank transfer for those who don’t have a credit card. Please note that for all bank transfers/deposits, it can take at least 2 business days for the funds to clear and for us to see the reference. For all cash deposits make sure you quote your order number as the reference so we know which order it belongs to. So for all urgent orders please pay by either credit card or paypal.

 

Will I receive a confirmation of my order?
An email confirmation will be sent out shortly after placing your order. Please review your order details and contact us if you wish to make any changes. Once your order has been processed and is ready to be shipped from our warehouse, you will receive a email stating the status of the order as "Packing".

 

How do I know if a certain product is in stock?
We are a wholesaler with a warehouse in Sydney's Homebush West. We import sufficient stock to meet market demands. Our system is able to keep inventory, so you simply have to add the required quantity to cart and the system will let you know if the item is in stock or not. However, an item may run out if there's a large transaction took place in the showroom and the system is not yet revised, in such case we will notify you immediately to offer you other options or a refund.

 

Can I pickup my order in person and not pay postages?
Sure you can, simply proceed to checkout and at the last page, take the 'WILL PICKUP" option and postages will not be charged.

 

Do I have to sign for my parcel?
We normally use couriers if you live in a house and in metro ares. We use Australia post of you live in a unit, country areas and PO boxes. For orders under $100, we normally instruct the courier to leave in front of your house if you're not home to sign for it. For expensive orders, we will need a signature and if you're not there to sign for it, then we recommend you use your work address, as we will not re-direct parcels under any circumstances. If a parcel comes back to us because you're not there, then it is at your cost to have it sent back to you.